Website Policies

By Ordering, Customer Agrees to all Policies and Guidelines:

Purchaser/User assumes all risk. NGW (herein named "Vendor") does not warrant that any individual/company may legally purchase, possess, sell or carry any items offered. It is the responsibility of the Purchaser/User to comply with federal, state and local laws. By purchasing any item, the Purchaser/User warrants that he is in compliance with all federal, state and local laws, he is legally allowed to purchase these items, and he understands and agrees to all terms and conditions.

See complete: Legal Policy

Location:

Our facility is located in Southwest Florida. Most orders are shipped out of the Southwest Florida location. At times, some orders may ship out of facilities closer to the delivery location.

In order to properly document communications, contact us here: Contact Us

Payments Accepted:

Visa Cards
MasterCards
American Express Cards
Discover Cards
Debit Cards
GSA Cards

Secure Online Ordering

Engraving and Design Fees:

Engraving and design fees are non-refundable in all cases. These fees are non-refundable because when an order is placed with these optional services our team begins work immediately so that the piece can be completed as soon as possible. The processing time to create these files is non-refundable.

Shipping:

All orders are shipped UPS, USPS, and FedEx. Tracking numbers are automatically emailed as soon as they are available. A current and valid email address will be required to receive tracking information. Average delivery time is five to ten business days, depending on delivery location.

Shipments going to APO boxes, FPO boxes, Alaska and Hawaii will incur additional shipping charges that will be quoted to you at checkout in the Sales Tax/Location Rate field. Shipping charges may vary depending on the shipping location. The credit card submitted on the original order will be charged accordingly with the current rates.

Customers who request an order be shipped via their third party freight account or billed to any other type of shipping account (FedEx, UPS, Etc.) will be responsible for all transportation charges and costs that are denied or billed back to us. These charges will be the sole responsibility of the customer and will be billed to the original credit card or payment method used for the initial order transaction.

Return Policy:

Contact Customer Service before returning any item.
All returns require a Return Authorization Form to be processed.
All returns must be received within 14 days of delivery.
Shipping charges are non-refundable once the order has shipped.
Return shipping charges are the responsibility of the purchaser.
There will be a 25% processing fee on all returned, refused or undeliverable items.
No refunds will be issued on used, damaged or items not returned in original packaging.
No refunds will be issued on modified or customized items.
We are not responsible for items returned without authorization.

Customer Service Website: www.NGWinfo.com

Note: All items must pass quality control and are thoroughly checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. All items are insured at retail value. Customer Service must be notified within 48 hours of a damage or loss claim being filed.

Backordered Items:

Items that are backordered will not be charged. Customers will receive a free placement service. Once the item is restocked, the order will be charged and shipped. Standard shipping charges will apply to all backordered items.

Privacy/Spam/Abuse Policy:

All customer information is confidentially handled. No information on our customers is sold or released to any third parties except to the extent necessary to complete the order. In a case where slander or libel may have been committed by the customer, documented customer communications may be released.

See complete Privacy Policy

Customers shall not, nor shall they permit or assist others to abuse or fraudulently use this website, including but not limited to the following: Sending unsolicited email, obtaining or attempting to obtain products by any means with intent to avoid payment, unauthorized access or any attempt thereof to alter any information of any customers, knowingly engaging in any activities that will cause a denial of service (e.g., profanity), any attempt to interfere with the network, violating the law or aiding in any unlawful act.

Questions regarding our Legal Policy please Contact Us